In some cases, merely being supportive and reactive quickly is sufficient. In others, the effort can trail core development a bit (for example, customer training, localizations, and compliance audits). In some cases, the effort may contribute directly to the Architectural Runway (for example, security and information architecture) that supports new Feature or Capability development. To address this, Shared Services support development by quickly focusing specialty expertise on the areas of the system or Solution that require unique knowledge and skills. Also, the needs of the ART may fluctuate, making full-time commitment impractical. There may be a shortage of a particular skill available or it is simply impractical to staff all ARTs with that expertise. However, it’s impossible to devote some specialty functions to a single ART. Without it, teams can be blocked waiting for information or decisions that delay value delivery. DetailsĪRTs and, by extension, Solution Trains assemble all the necessary knowledge, skills, and abilities needed to deliver value. Shared Services represents the specialty roles, people, and services required for the success of an ART or Solution Train, but that are not dedicated full-time.īecause these individuals have specialized skills-often single-sourced and typically quite busy-each Agile Release Train (ART) and Solution Train must plan to engage the shared services personnel it needs when it needs them. A specialist is a man who knows more and more about less and less.
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